Delivery availability
Delivery serviceability depends on the destination PIN code and the product being supplied. Share your complete delivery address and PIN code when requesting a quotation.
Delivery estimates and charges
Our team will share an estimated timeline based on product availability, sourcing requirements and the delivery destination.
Dispatch and delivery are separate stages. Courier delays, public holidays and other disruptions may affect the estimated arrival date. We will assist with available shipment updates.
Applicable delivery and handling charges will be communicated before order confirmation. Please check the total payable amount in your quotation.
Please confirm before ordering
Automotive components are vehicle-specific. Please review the quoted brand, part number, specification and compatibility details before confirming your purchase.
When we will help
Contact Partgin if:
- We supplied an item different from your confirmed order.
- The product arrived damaged.
- The product is defective, counterfeit or materially different from its agreed description.
We will review the concern and provide an appropriate remedy, including a replacement or refund where applicable.
Change-of-mind and selection errors
We do not offer change-of-mind returns for correctly supplied, non-defective products.
This includes cases where the customer no longer needs the item, finds a lower price elsewhere, or independently orders an incorrect part despite receiving the product exactly as confirmed.
If Partgin recommended or confirmed an item as compatible and it is unsuitable because of an error in our advice or supply, we will review the matter separately.
Report a delivery concern promptly
Please inspect your delivery and contact us as soon as you notice an issue.
For visible damage or an incorrect item, we recommend contacting us within 48 hours of delivery to help us investigate promptly. This reporting guidance does not remove rights relating to defects discovered later or other rights available under law.
Share your order reference, a description of the concern, and photographs of the product, labels and packaging.
An unboxing video can help, but the absence of a video alone will not automatically invalidate a genuine claim.
Before installation or return
Do not install an item that appears damaged or incorrect. Retain the packaging and contact us for instructions before sending it back.
Damage caused by incorrect installation, modification or misuse is not covered by this returns policy. Installation alone does not automatically invalidate a claim involving a genuine product defect.
Return arrangements and costs
Where we confirm that an item was incorrectly supplied, damaged on arrival or defective, Partgin will arrange return shipping or reimburse reasonable, agreed return shipping costs.
Our team will provide the return address and packaging instructions.
Resolution
After reviewing the issue and inspecting the item where reasonably necessary, we will confirm the applicable replacement or refund arrangement and processing timeline.
Where a refund is due, it will normally be returned through the original payment method. Bank or payment-provider processing times may apply.
Cancellations
Contact us as soon as possible if you wish to cancel an order. We will check whether it has been dispatched or committed to sourcing and explain the available options and any terms disclosed before purchase.
Your statutory rights
This policy does not exclude or restrict rights available under applicable consumer law, including applicable remedies for defective, counterfeit, misdescribed or late-delivered goods.
For assistance, call or WhatsApp 9560957483, or email help@partgin.com.