Clear answers. Before you order.
Everything you need to know about finding the right item, requesting a quotation and getting assistance from Partgin.
What is Partgin?
Partgin helps vehicle owners, workshops and automotive businesses source components for premium vehicles, with assistance through product enquiries, quotations and delivery coordination.
Which vehicle brands can I enquire about?
You can enquire about Audi, BMW, Mercedes-Benz, Porsche, Land Rover, Lexus and other premium vehicle brands shown on our website. Availability depends on the specific item required.
How do I find the right item?
Search using a part number, product name or vehicle brand. If you are unsure, send our team your vehicle details and a photograph or description of the item.
Do I need to provide my VIN or chassis number?
It is helpful when checking a vehicle-specific requirement. Similar models can use different components depending on their production date, engine, chassis and equipment. Please share vehicle identification details privately with our team.
Do you offer genuine and aftermarket options?
We handle enquiries for genuine vehicle-brand parts and aftermarket alternatives. The brand and product type available for your requirement will be stated in your quotation.
Is the website price the final price?
Website prices are indicative and may differ from today’s quotation because of availability, supplier revisions and, for imported items, exchange rates and import-related costs. Contact our team for a confirmed quotation showing applicable taxes, delivery charges and the total payable amount before ordering.
How do I place an order?
Send your requirement through WhatsApp, phone or email. Our team will help confirm the product details and provide a quotation. Follow the order and payment instructions supplied with that quotation.
Can you source something that is not listed?
You can send us an enquiry. We will check whether a suitable option can be sourced and let you know what is available.
How long will delivery take?
Delivery estimates depend on availability, sourcing requirements and the destination PIN code. Our team will confirm an estimated timeline for your order.
Is delivery free?
Delivery charges, if applicable, will be included in your quotation. Please confirm the total payable amount before ordering.
Do you supply workshops and retailers?
Yes. Contact us with your business details, product list and required quantities for a quotation.
Is warranty included?
Warranty availability and coverage vary by brand and product. Ask our team to confirm the applicable warranty terms before purchase.
What if my delivery is damaged or the item appears incorrect?
Contact us promptly with your order reference, photographs of the item and packaging, and a description of the issue. Keep the packaging and avoid installing an item that appears incorrect or damaged while the concern is being reviewed.
Can I cancel or return an order?
We do not offer change-of-mind returns for correctly supplied, non-defective products. We will review incorrectly supplied, damaged, defective, counterfeit or materially misdescribed items and provide an appropriate remedy. Cancellation options depend on order status and terms disclosed before purchase. Your statutory rights remain unaffected. Read Delivery & Returns Help for details.
How can I contact Partgin?
Call or WhatsApp 9560957483, or email help@partgin.com. For an existing order, include your order or invoice reference.
Still need help?
Call or WhatsApp 9560957483, or email help@partgin.com.